At Orrizen, we take pride in offering handcrafted products made by skilled artisans in India. Unlike mass-produced items, our products are crafted using natural materials and traditional techniques, making each piece truly unique. Due to this artisanal process, slight variations in color, texture, or finish are normal and add to the charm of each item.

Damaged Products

We take every precaution to ensure that your order arrives safely and securely. However, if you receive a damaged item, please follow these steps:

  1. Report the damage within 24 hours of receiving your order.
  2. Provide clear photos or an unboxing video showing the damaged product.
  3. Once verified, we will replace the same product at no additional shipping cost.

Returns & Exchanges

If you are not completely satisfied with your purchase, we accept returns and exchanges under the following conditions:

  • Return/Exchange Window: Products may be returned or exchanged within 7 days of delivery, provided they are unused and in their original condition.
  • Credit Note or Replacement: Upon receiving and inspecting the returned product, we will issue a credit note or arrange a replacement, based on your preference.
  • Cancellations: Orders can be canceled within 6 hours of placement by emailing sales@orrizen.com.
  • Once an order has been shipped, cancellations cannot be processed.

How to Initiate a Return or Exchange?

To request a return or exchange, please email sales@orrizen.com with the following details:
✔ Order Number
✔ Reason for Return/Exchange
✔ Supporting Photos (if applicable)

We are committed to ensuring a hassle-free experience and will guide you through the process.

Important Notes:

  • Customized or personalized products cannot be returned or exchanged.
  • Customers are responsible for return shipping costs, except in cases of damaged or defective products.
  • Refunds, if applicable, will be processed in the form of a credit note, which can be used for future purchases.

For any further assistance, feel free to reach out to our customer support team.

Thank you for choosing Orrizen!