At Orrizen, we are committed to ensuring a smooth and transparent shipping process. We will keep you informed at every step and address any challenges that arise.

Shipping & Tracking

  • Once your order is dispatched, you will receive an SMS and email notification containing your tracking AWB number. Simply click on the link to track your shipment in real-time.
  • We ship to all locations serviced by DHL Express, UPS, and FedEx.
  • Our delivery partners will attempt delivery three times. If unsuccessful, the package will be returned to us, and the order will be canceled. To avoid this, please ensure that your shipping address, zip code, and contact details are accurate and complete.

Delivery & Timelines

  • We strive to dispatch all orders within 2-4 business days.
  • Delivery typically takes 4-7 days, but shipping times may vary due to factors beyond our control.
  • In the event of any unforeseen delays, we will proactively notify you. You can also contact us at sales@orrizen.com for real-time shipment updates.
  • Deliveries to ground-floor residences and offices will be made directly to the doorstep.

Shipping Charges & International Orders

  • We offer free shipping on orders above $100. For orders below this amount, shipping costs are calculated based on the weight and destination country.
  • To receive an international shipping quote, please email your selection to sales@orrizen.com.
  • Customs duties and taxes are applicable as per the regulations of the destination country and must be paid by the customer upon delivery.
  • No additional conveyance, postage, handling, or return shipping charges are included unless explicitly stated.

Packaging & Order Handling

  • Your order will be securely packed in a third-party logistics cardboard box, while copper products will be housed in our signature Orrizen-branded packaging for added protection.
  • If there is any issue with your order, we will contact you via the email provided during checkout.

Satisfaction Guarantee

At Orrizen, we stand by the quality of our products. We offer a 100% satisfaction guarantee, valid for 6 months from the date of purchase.

If you experience any issues with your order upon arrival, please contact sales@orrizen.com, and we will work swiftly to resolve the matter.

For further assistance, feel free to reach out to our support team.

Thank you for shopping with Orrizen!